Presents the latest research on adult learning in the workplace in 43 short chapters. Includes specific recommendations at the end of each chapter. (with Dan Cooper)
Originally published as:
Effective Competency Modeling & Reporting (AMACOM)
A complete process for designing and implementing a valid, reliable, and accurate competency modeling process ... including early design decisions, sources of competency information, building the model, designing an assessment, evaluating results, and developing individual development plans from the data.
Originally published as:
BodyBusiness: The sender's and receiver's guide to nonverbal communication (AMACOM)
Kroppspråket–Din Genväg Till Framgång (Liber)
Communicacion No Verbal Para Ejecutivos (Interamericana)
An update of the AMACOM classic on applying nonverbal communication (body language) research to the world of business. Highlights the formal scans (position, movement, artifacts, and voice) for making sure you are generating a reliable read and communication effectively.
An analysis of what the "extended enterprise" of the future will look like, and what systems will be required to manage the internal and external relationships.
A legal and behavioral look at sexual harassment in the workplace. Provides unique analytical, communication, and behavioral tools to communicate and counsel employees on how to prevent sexual harassment.
Iannone, A, ed. (1989). Contemporary Moral Controversies in Business, New York: Oxford University Press, pp. 190-192.
Lowry, M., O’Connor, P. & Smith, M. (1987). People to People: The business of communication, Toronto: Copp Clark Pittman, pp. 265-270.
Fallon, W. (1981). Effective Communications on the Job, New York: AMACOM, pp. 141-149.
BodyBusiness (60 minutes)
Conflict Management (57 minutes)
Memory Fixing (67 minutes)
Understanding BodyBusiness
Conflict Management
Memory Fixing
Development Management
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